FAQ

    Frequently Asked Questions

    Find answers to common questions about our garage door services.

    We offer same-day service for most panel repairs in the Roslindale area and surrounding communities. Our rapid response team can typically arrive within 2-4 hours for urgent garage door repairs. For scheduled appointments, we can usually accommodate next-day service. Panel replacement depends on availability—we stock common panels and can typically complete repairs in one visit. For custom or discontinued panels, we may need to order parts, which usually takes 3-5 business days.
    Damaged panels can result from several causes: Vehicle impacts, extreme weather conditions like hail and high winds, age-related wear, rust and corrosion (especially in our New England climate), and improper maintenance. Our technicians can assess whether individual panel replacement or full door replacement is more cost-effective. Read our cable repair guide to learn about related issues.
    Yes, we offer flexible financing options for new garage door installations. We partner with several financing providers to offer competitive rates including 0% interest for qualified buyers, low monthly payment plans, quick approval process, and no prepayment penalties. Contact us to discuss financing options during your free estimate. Learn about long-term cost benefits of investing in quality doors.
    We recommend annual professional maintenance for optimal performance and longevity. During a visit, our technicians inspect all components including springs, cables, rollers, and tracks. We lubricate all moving parts, test safety features, adjust spring tension, check weatherstripping, and test the opener. Regular maintenance can extend your door's life by 5-10 years. See our tips on winter preparation for seasonal advice.
    All our work comes with a comprehensive 3-year warranty covering both parts and labor. This includes manufacturing defects, workmanship issues, hardware failures under normal use, and spring breakage (pro-rated). Our warranty is transferable if you sell your home, adding value to your property. Contact us if you have any warranty questions.
    Yes, we offer 24/7 emergency garage door repair services. Our rapid response team is available nights, weekends, and holidays with no extra charge for weekend service. We serve all of Boston and surrounding areas. Call (617) 644-4691 anytime for emergency service.
    Most garage door installations are completed in one day. A standard single-car door takes 3-4 hours, while a double-car door takes 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, programming remotes, and a full safety check. Learn about choosing the right color for your new door.
    We install all types of residential garage doors: steel (insulated and non-insulated), wood, fiberglass, aluminum and glass, and traditional carriage-style doors. We work with all major manufacturers. We also offer various opener types including chain drive, belt drive, and smart openers with advanced security features. Visit our services page for details.
    Absolutely. All our technicians are fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage. Our team undergoes extensive training and background checks. We're EPA Certified, IDEA members, and maintain an A+ BBB rating. Learn more about us.
    Signs include: the door is heavy to lift manually, opens unevenly, visible gaps in spring coils, loud squeaking or grinding noises, door slams shut, or won't stay open. Springs typically last 10,000-15,000 cycles. Never attempt spring replacement yourself—it's dangerous. Call us for a professional inspection and repair. Read our cable repair guide for related information.

    Still Have Questions?

    Our friendly team is here to help. Send us a message or give us a call.